Website Terms and Conditions of Use

1. About the Website

(a) Welcome to www.helpmatch.com.au (Website). The Website facilitates interactions between:

(i) parties providing NDIS services (Provider); and
(ii) parties receiving or helping parties receiving NDIS services (Receiver),

making it easier for the Receiver and the Provider to locate, communicate, arrange payment and deliver the services in a fast and secure manner (Services).

(b) The Website is operated by Help Match. Access to and use of the Website, or any of its associated products or Services, is provided by Help Match. Please read these terms and conditions (Terms) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of its products or Services, immediately.

(c) Help Match reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Help Match updates the Terms, it will use reasonable endeavours to provide you with notice of updates of the Terms. Any changes to the Terms take immediate effect from the date of their publication.

2. Acceptance of the Terms

You accept the Terms by registering for the Services and/or making any payment as required under the Terms for use of the Services. You may also accept the Terms by clicking to accept or agree to the Terms where and if this option is made available to you by Help Match in the user interface.

3. The Services

(a) In order to access the Services, both the Receiver and the Provider are required to register for an account through the Website (Account).

(b) As part of the registration process, or as part of your continued use of the Services, you may be required to provide some personal information about yourself, and this may include but is not limited to:

(i) Email address
(ii) Preferred username
(iii) Mailing address
(iv) Telephone number
(v) Password

(c) You warrant that any information you give to Help Match in the course of completing the registration process will always be accurate, correct and up to date.

(d) Once you have completed the registration process, you will be a registered member of the Website (Member) and agree to be bound by the Terms.

(e) You may not use the Services and may not accept the Terms if:

(i) you are not of legal age to form a binding contract with Help Match; or
(ii) you are not eligible to participate in the NDIS; or
(iii) you are not eligible or allowed to directly support any parties in a NDIS transaction

4. Your obligations as a Member

As a Member, you agree to comply with the following:

(a) you will not share your profile with any other person;
(b) you will use the Services only for purposes that are permitted by:

(i) the Terms; and
(ii) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

(c) you have sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;
(d) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Help Match of any unauthorised use of your password or email address or any breach of security of which you have become aware;
(e) you must not expressly or impliedly impersonate another Member or use the profile or password of another Member at any time;
(f) any content that you broadcast, publish, upload, transmit, post or distribute on the Website (Your Content) will always be accurate, correct and up to date and you will maintain reasonable records of Your Content.
(g) you agree not to harass, impersonate, stalk, threaten another Member of the Website (where interaction with other Members is made available to you);
(h) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of providing the Services;
(i) you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Help Match;
(j) you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;
(k) you agree that commercial advertisements, affiliate links and other forms of solicitation may be removed from Member profiles without notice and may result in termination of the Services. Appropriate legal action will be taken by Help Match for any illegal or unauthorised use of the Website; and
(l) you acknowledge and agree that any automated use of the Website or its Services is prohibited.

5. Using the Website as the Receiver

As a Receiver, you agree to comply with the following:

(a) you are using the Website solely as a way to find Providers;
(b) while the Website may contain features like feedback and other features that you may consider about Providers, you will use your own judgement to assess the suitability of Providers;
(c) any information you find about Providers and Receivers on the Website are there purely as information and should not be taken as a recommendation or disapproval by the Website or Services;
(d) any feedback or other features about you or other Receivers and Providers are there purely as feedback from other Members and should not be taken as a recommendation or disapproval by the Website or Services;
(e) should you have any disagreement with any feedback, features about you or Provider actions, you may contact support@helpmatch.com.au and we may assist you in mediating. The Website and Services shall not be liable for consequences from any such disagreements and will purely be mediating.

6. Using the Website as the Provider

As a Provider, you agree to comply with the following:

(a) you are using the Website to engage with potential Receivers who are looking for Providers;
(b) while the Website may contain features like feedback and other features that you may consider about Receivers, you will use your own judgement to assess the suitability of Receivers;
(c) any information you find about Receivers and Providers on the Website are there purely as information and should not be taken as a recommendation or disapproval by the Website or Services;
(d) any feedback or other features about you or other Providers and Receivers are there purely as feedback from other Members and should not be taken as a recommendation or disapproval by the Website or Services;
(e) should you have any disagreement with any feedback, features about you or Receiver actions, you may contact support@helpmatch.com.au and we may assist you in mediating. The Website and Services shall not be liable for consequences from any such disagreements and will purely be mediating.

7. Payment

By Help Match offering the Services to you, you agree that:

(a) all payments made in the course of your use of the Services are made using funds you are authorised to use;
(b) in using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the terms and conditions which are available on the Website;
(c) although most part of the Services are free, you fully agree to any applicable fees as laid out in the Service Fees section;
(d) payment for services agreed to is to be made at the time within the time frame stipulated on screen.

8. Refund Policy

(a) All Providers agree to comply with the Australian Consumer Law. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

(b) Since Help Match is only a facilitator in introducing the Receiver to the Provider, Help Match does not hold any liability with regards to any direct or indirect payments made from the Receiver to the Provider.

(c) As any transactions between Receiver and Provider are a result of a direct agreement between both parties, there are very limited circumstances in which Help Match can mediate in. Notwithstanding this, if a Receiver is unsatisfied with the services provided by the Provider or believes that they may be entitled to a refund, then Help Match requires the Receiver to:

(i) contact the Provider directly to request a refund; and
(ii) if contacting the Provider is not successful after fourteen (14) days, contact Help Match at support@helpmatch.com.au outlining why you believe you are entitled to a refund so we are able to determine if we are able to mediate as a gesture of goodwill.

(d) If contacted by a Receiver who is requesting a refund pursuant to the above clause, the Provider agrees that it will respond appropriately and within a reasonable time;

(e) Any other fees paid directly to Help Match can only be disputed if the service was not provided, and not due to dissatisfaction with the outcome of the service. Any such disputes must be lodged at support@helpmatch.com.au within 30 calendar days from the date of payment.

(f) Both the Receiver and Provider agree that they will comply with the Refund Policy contained in this clause of these Terms.

9. Copyright and Intellectual Property

(a) The Website, the Services and all of the related products of Help Match are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Help Match or its contributors.

(b) All trademarks, service marks and trade names are owned, registered and/or licensed by Help Match, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:

(i) use the Website pursuant to the Terms;
(ii) copy and store the Website and the material contained in the Website in your device's cache memory; and
(iii) print pages from the Website for your own personal and non-commercial use.

Help Match does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Help Match.

(c) Help Match retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:

(i) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
(ii) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
(iii) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.

(d) You may not, without the prior written permission of Help Match and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

(e) Where you broadcast, publish, upload, transmit, post or distribute Your Content on the Website, then you grant to Help Match a non-exclusive, transferrable, perpetual, royalty-free, irrevocable, worldwide licence to broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change Your Content.

10. Privacy

Help Match takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Help Match's Privacy Policy, which is available on the Website.

11. General Disclaimer

(a) Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

(b) Subject to this clause, and to the extent permitted by law:

(i) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
(ii) Help Match will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

(c) Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Help Match make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Help Match) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

(i) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
(ii) the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
(iii) costs incurred as a result of you using the Website, the Services or any of the products of Help Match; and
(iv) the Services or operation in respect to links which are provided for your convenience.

(d) You acknowledge that Help Match Website and the Services are only intended to facilitate the interactions between the Receiver and the Provider and does not offer any services other than the Services and Help Match holds no liability to you as a result of any conduct of the Members or the misuse of Your Content by any party (including other Members).

12. Competitors

If you are in the business of providing similar Services for the purpose of providing them to users for a commercial gain, whether business users or domestic users, then you are a competitor of Help Match. Competitors are not permitted to use or access any information or content on our Website. If you breach this provision, Help Match will hold you fully responsible for any loss that we may sustain and hold you accountable for all profits that you might make from such a breach.

13. Limitation of Liability

(a) Help Match's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

(b) You expressly understand and agree that Help Match, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

(c) You acknowledge and agree that Help Match holds no liability for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you as a result of providing Your Content to the Website.

14. Termination of Contract

(a) If you want to terminate your usage of the Services and withdraw permanently, you may do so by sending notice of your intention to terminate to Help Match via email to support@helpmatch.com.au. Please note that successful termination and withdrawal depends on any outstanding fees being paid to Help Match.

(b) Help Match may at any time, terminate the Terms with you if:

(i) you have breached any provision of the Terms or intend to breach any provision;
(ii) Help Match is required to do so by law;
(iii) Help Match is transitioning to no longer providing the Services to Members in the country in which you are resident or from which you use the service; or
(iv) the provision of the Services to you by Help Match is, in the opinion of Help Match, no longer commercially viable.

(c) Subject to local applicable laws, Help Match reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Help Match's name or reputation or violates the rights of those of another party.

(d) When the Terms come to an end, all of the legal rights, obligations and liabilities that you and Help Match have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.

15. Indemnity

(a) You agree to indemnify Help Match, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

(i) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
(ii) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
(iii) any breach of the Terms.

16. Dispute Resolution

16.1. Compulsory:

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

16.2. Notice:

A party to the Terms claiming a dispute (Dispute) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

16.3. Resolution:

On receipt of that notice (Notice) by that other party, the parties to the Terms (Parties) must:

(a) Within 28 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
(b) If for any reason whatsoever, 28 days after the date of the Notice, the Dispute has not been resolved, the Member must select a dispute resolution provider within 28 days after Help Match sends a list of Australian based dispute resolution providers;
(c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a precondition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
(d) The mediation will be held either online or in writing only.

16.4. Confidential

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

16.5. Termination of Mediation:

If 2 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

17. Venue and Jurisdiction

The Services offered by Help Match are intended to be used by residents of Australia. In the event any dispute cannot be resolved through mediation, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria, Australia.

18. Governing Law

The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

19. Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.